The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
FW Street Department will be collecting leaves that have been bagged in bio-degradable bags starting on 10/20/14. Residents with bagged leaves can call 311 Monday through Friday 7:30-5:30pm during leaf season to schedule a pick-up.The bags will be collected within two business days.
Trash/Recycling service will run a day behind on December 25 in observence of Christmas Day
Christmas Tree Recycling
December 26-January 16
Christmas trees will NOT be picked up with regular trash
Ornaments, tinsel and plastic bags MUST be removed