The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
The city is divided into eighteen (18) snow routes with each route assigned a minimum of two trucks. Streets in each route are prioritized as one (arterials), two (collectors and Citilink bus routes), and three (residential). Priority one streets are the first streets to receive plowing and salting. Whenever the priority one streets are deemed safe for travel during or after a snowfall, the city's plow trucks begin operations on the priority two streets. After these streets are completed, trucks will move in to residential streets if there is an accumulation of three inches or more of snow. If during plowing operations on priority two or three streets it begins to snow again and priority one streets become slippery, trucks will be dispatched back to these streets as needed.
While no snow event is exactly the same, as a rule of thumb it usually takes 10-12 hours AFTER the snow stops falling to plow and salt priority one and two streets. Residential streets generally take 48 hours to plow, assuming we can stay at it and do not have to move back to priority one or two streets.
The snow gets plowed to the right, and it does encroach into the driveway approaches. It is up to the property owner to clean their driveways. Unfortunately, everyone that has a driveway has to deal with this issue. Street department doesn't "remove” snow from the streets,they plow it, and it must go to the sides of the roads.