The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
Mayor Henry’s State of the City Address to be held February 10
Fort Wayne Mayor Tom Henry will deliver his 2016 State of the City Address at noon on Wednesday, Feb. 10 at the Grand Wayne Center, 120 W. Jefferson Blvd. The Mayor’s State of the City Address is free and open to the public. Attendees are encouraged to arrive by 11:45 a.m. Mayor Henry will highlight City successes in 2015 and look ahead to plans for 2016. The theme for this year’s speech is “Moving Fort Wayne in the Right Direction.” WANE-TV NewsChannel 15 and WPTA-TV 21 Alive on MyTV will air the speech live. A reception will follow the speech.
*The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 *