Saturday, April 19, 2014
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The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.


311 News

***Additional Week Scheduled for Bagged Leaf Collection Continues through April 25***

Normal trash service on 4/18/14 Good Friday, no delays.

The annual Great American Cleanup will be held on Saturday, May 17, 2014

Residents, families, churches, youth organizations or schools are asked to register at or by calling 311,no later than Friday, April 18.Pre-registration allows the City to accomodate volunteers with event tee-shirts, gloves and trash bags.


Current weather conditions

Snow Removal

The city is divided into eighteen (18) snow routes with each route assigned a minimum of two trucks. Streets in each route are prioritized as one (arterials), two (collectors and Citilink bus routes), and three (residential). Priority one streets are the first streets to receive plowing and salting. Whenever the priority one streets are deemed safe for travel during or after a snowfall, the city's plow trucks begin operations on the priority two streets. After these streets are completed, trucks will move in to residential streets if there is an accumulation of three inches or more of snow. If during plowing operations on priority two or three streets it begins to snow again and priority one streets become slippery, trucks will be dispatched back to these streets as needed.


While no snow event is exactly the same, as a rule of thumb it usually takes 10-12 hours AFTER the snow stops falling to plow and salt priority one and two streets. Residential streets generally take 48 hours to plow, assuming we can stay at it and do not have to move back to priority one or two streets.


  Driveway Complaints

  The snow gets plowed to the right, and it does encroach into the driveway approaches. It is up to the property owner to clean their driveways. Unfortunately, everyone that has a driveway has to deal with this issue. Street department doesn't "remove” snow from the streets,they plow it, and it must go to the sides of the roads.


311 Ranks 2nd Among Top 100 Call Centers



AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 
























































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Director Julie Sanchez

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200 E. Berry St. Suite
Fort Wayne IN 46802
Dial 311 or
260-427-8311 from outside Allen County


Office Hours:

7:30 a.m. - 5:30 p.m. M-F

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