The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
The snow gets plowed to the right, and it does encroach into the driveway approaches. It is up to the property owner to clean their driveways. Unfortunately, everyone that has a driveway has to deal with this issue. Street department doesn't "remove” snow from the streets,they plow it, and it must go to the sides of the roads.