The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.
Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.
***Additional Week Scheduled for Bagged Leaf Collection Continues through April 25***
The annual Great American Cleanupwill be held on Saturday, May 17, 2014
Residents, families, churches, youth organizations or schools are asked to register at www.cityoffortwayne.org/greatamericancleanup or by calling 311,no later than Friday, April 18.Pre-registration allows the City to accomodate volunteers with event tee-shirts, gloves and trash bags.