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CITIZEN SERVICES DEPARTMENT

The Citizen Services Department consists of the 311 Call Center and the Mayor's Community Liaison working together to provide citizens efficient access to City services, information and meaningful engagement opportunities to foster improvements in their neighborhoods and city government.

Through expanding the use of the 311 Call Center's CRM software system, the department has also developed the 311 Performance Scorecard which allows City leaders to strategically evaluate our departmental service delivery monthly in an attempt to provide the best quality customer service possible to the citizens of the city of Fort Wayne.

SERVICE REQUESTS

311 News

311 in the news: http://journalgazette.net/article/20140529/LOCAL0201/305299971

WEED SEASON

May 19th is the first day of this season when Fort Wayne Code Enforcement will start enforcing weed and tall-grass violations. The public should call 311 to report a possible violation where weeds or grass are at least 9 inches tall. Residents can report possible violations by calling 311 or by clicking on the 311 logo at www.cityoffortwayne.org. Individuals reporting a possible violation will need to have the property's street address or specific location.

 

***The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014 ***

 

Current weather conditions

http://www.accuweather.com/en/us/winter-weather

 

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NEWS YOU CAN USE

AEP  (for power outage if service provided by AEP)  1800-311-4634

REMC Northeastern ( for power outage if service provided by REMC) 1-260-625-3700

NIPSCO (for gas outage) 1800-464-7726

FRONTIER (Verizon) 1800-921-8101

XFINITY (Comcast) 1800-266-2278

211 or UNITED WAY  (financial and other assistance) 211 or 744-0700

811 or CALL-B4-U-DIG (call to have utility lines marked) 811 or 1800-382-5544 

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Director Julie Sanchez

julie sanchez
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200 E. Berry St. Suite
Fort Wayne IN 46802
Dial 311 or
260-427-8311 from outside Allen County


Email:

311@cityoffortwayne.org


Office Hours:

7:30 a.m. - 5:30 p.m. M-F


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