Fort Wayne City Utilities understands that your time is valuable we are committed to helping you make every minute count. Below is a listing of the services that City Utilities provides for your industry:
“Temporary On & Off” for Home Inspection – when you need to have water lines inspected at a property, please contact Water Maintenance & Service (WMS) Department Dispatch at (260) 427-2476. There is no charge for this service.
You can arrange an appointment time (based on availability of Service Technicians) at 9:00 a.m., 11:00 a.m., 1:00 p.m. and 3:00 p.m. Monday through Friday except holidays, 15 minute time frame.
When calling to schedule this service, WMS Dispatch will ask you to provide the following information to complete City Utilities’ work order request:
We understand that circumstances change and that you may sometimes miss an appointment.
Initiate Service – when your homebuyer moves into a new and/or existing home and wants their water turned on, they will need to contact City Utilities Customer Service at (260) 427-1234. A deposit may be required.
Customers are given a four-hour window during which a Service Technician will arrive. Windows for service turn-on are between 8:00 a.m. – 12:00 p.m.; 12:00 p.m. – 4:00 p.m.; and 2:00 p.m. – 10:00 p.m. The customer has the option to receive a courtesy call from the Service Technician informing the resident the Service Technician will arrive within the next 30 minutes.
Click here for a flyer you may print and give to buyers with information about initiative water and/or sewer service with City Utilities.
Second Trip – as part of the initiate service process, if a customer misses their scheduled appointment, the Service Technician will hang a card advising the customer to contact City Utilities Customer Service Department at (260) 427-1234 to schedule the second trip appointment. A $40 second trip charge will be assessed to the customer’s bill. If the customer misses the second trip appointment, the customer must pay service charges totaling $80 before a third trip will be made to turn water on.
On & Off for Repairs – for an open and active account, when a customer has plumbing problems such as a leak in their home and needs water service turned off until plumbing repairs can be completed. The customer will need to contact City Utilities Water Maintenance & Service Department Dispatch at (260) 427-2476. A $20 service charge will be assessed to the customer’s bill.
We want to know if you experience any problems with the scheduling process or with the appointment. City Utilities requests that you call 311 and ask for the following:
200 East Berry Street ,Room 130
Fort Wayne IN 46802
7:30 a.m.- 5:30 p.m. M-F
7:30 a.m.- 5:00 p.m. M-F