City of Fort Wayne

Manager - Communications

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Working under the direction of the Manager Lead of Marketing incumbent serves as Manager – Communications for the department, disseminating information via traditional media, social media, internal communication, public meetings, and special events.
Job Code: 2021252
Posted On: Wednesday, 10th November 2021
Category: Regular Full Time
Department: Parks and Recreation
Shift: 8:00 am to 5:00 pm, may vary depending on need.
Location: Fort Wayne, IN
200 E. Berry Street
Pay Rate: $30.1943 - $30.4908 per hour

Job Description:

SUMMARY

Working under the direction of the Manager Lead of Marketing incumbent serves as Manager – Communications for the department, disseminating information via traditional media, social media, internal communication, public meetings, and special events. As Manager of Communications, the incumbent protects and develops the public image of the department and ensures effective communication with the Mayor's PIO Office as well as similar positions in other City departments, and serves as community relations for the Parks and Recreation Department. The incumbent will be active in the community gathering information, interacting with the public, and gathering photos and videos as a representative of the City of Fort Wayne. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

PlanniNG/IMPLEMENTATION

  • Plans and develops materials for submission in various award competitions;

Information/Communication

  • Represents the Parks and Recreation Department by delivering information regarding the issues of the department to community and business organizations, mass media, and the public;
  • Serves as the primary department contact for media and develops and executes media events and news conferences;
  • Provides information requested by the media and/or public;
  • Writes and circulates various written documents including news releases on routine program availability, talking points, park issues of public concern, articles for publication, Op-Ed’s, blogs, letters, proclamations, presentations, and speeches;
  • Nurtures and maintains positive public relations with all contacts and is responsive and empathic to their requirements and positions;
  • Coordinates interactions between department liaisons, community organizations, and individuals for mutual understanding and for the benefit of the Parks and Recreation Department;
  • Schedules and conducts public speaking engagements;
  • Seeks out and manages television, radio, and other interview opportunities;
  • Administers digital outreach plan regarding social media platforms;
  • Documents print media stories about the department;
  • Prepares electronic newsletters for distribution;
  • Prepares quarterly employee newsletter;
  • Maintains and monitors social media channels;
  • Creates blogs and podcasts for the Department;
  • Gathers and/or creates photography and video content for marketing use;

MANAGEMENT/OPERATIONS

  • Competent and effective with computer software, hardware, and communication networks including but not limited to the Microsoft Office Suite and products and general standard office equipment;
  • Performs duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
  • Coordinates the publication of the Annual Report.

MARGINAL FUNCTIONS

Performs other duties as required.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not to be considered complete, all-inclusive, and/or limiting is scope of the essential functions, responsibilities, duties and requirements of the position. It is intended only as a guide to the individual of minimum expectations. The employer reserves the right to modify, expand, change, eliminate and/or update this document and the position due to changes in business, technology, or other unforeseeable circumstances at any time. The incumbent will be notified of changes.

EDUCATION and/or EXPERIENCE

  • Any combination of education and/or experience equivalent to a bachelor’s Degree with major course work in marketing, communication, parks and recreation or a related field;
  • Equivalent of five years experience in public relations, fund development, marketing or communications.

OTHER KNOWLEDGE, SKILLS and/or ABILITIES

  • Demonstrated knowledge of the principles and practices of public information correspondence, including the writing of news releases, public service announcements. and speeches;
  • Ability to use video software for editing, videography and other such tasks;
  • Ability to communicate concepts, ideas and supporting facts in both written and oral form with sensitivity to the most effective method;
  • Ability to establish and maintain an effective working relationship with administrative staff, fellow managers and other City personnel, the media, community organizations and the general public;
  • Demonstrated public speaking ability;
  • Time management, organization and independent work experience;
  • Ability to communicate in various journalistic styles;
  • Ability to develop and implement new technologies and leverage social media platforms for communication directly with the public;
  • Strong team member with a willingness to collaborate and assist other marketing staff;
  • Ability to work calmly under intense pressure to meet deadlines;
  • Competent and effective with computer software, hardware, and communication networks including but not limited to the Microsoft Office Suite and products and general standard office equipment;
  • Additional skills with photography and/or video editing are a plus;
  • Communicates effectively in both oral and written form with diverse individuals.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana driver’s license if City vehicle is used.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Apply Online

All applications for currently posted positions will be submitted on line at www.cityoffortwayne.org. Applicants must be 18 years of age or older. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

(Those individuals who accept employment with the City and live outside one of the six contiguous Indiana counties that border Allen County (DeKalb, Whitley, Noble, Huntington, Wells, and Adams) will have six (6) months from their start date to become residents of either Allen County or one of the six counties listed above. Policy and Procedure Number 204 Page: 1 of 1).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran's status, national origin, or sexual orientation. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

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