Working under the direction of the Manager VI – Community Center the incumbent will be on site open/close the building for evening programs/classes and perform a variety of the Community Center’s general office activities. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following.
Other duties may be assigned.
• Follows opening and/or closing procedures for the building;
• Assists instructors and participants with paperwork, supplies, etc.;
• Sets-up/tear down rooms for programs and activities as needed;
• Communicates any problems, needs and scheduling conflicts to Program Coordinator or Community Center Manager;
• Prepares opening/closing monies as needed;
• Assists in greeting and helping the public coming to the facility;
• Answers and directs telephone calls to appropriate staff person;
• Assists with making phone calls to participants and instructors as needed;
• Covers Information Desk if volunteer is not available;
• Operates all office equipment, including copier, personal computer, network copier and telephone;
• Accurately completes daily reports and files information (both paper and electronic);
• Processes program registrations;
• Sends birthday cards each month to active volunteers;
• Helps to enter and track program or facility data;
• Assists Community Center Manager as needed;
• Maintains Power Point video program in lobby;
• Develop spreadsheets, signage and promotional material;
• Works independently as needed;
• Establishes and maintains an effective relationship with supervisor, coworkers, volunteers, and the general public;
• Assists in program areas as needed.
Perform other duties as determined by Community Center Manager.
The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.
This position supervises instructors and patrons participating in programs.
EDUCATION and/or EXPERIENCE
• High School Diploma or equivalent GED with record keeping experience;
• Must possess previous money handling experience;
• Computer skills necessary---Microsoft Office products & other software programs,
OTHER KNOWLEDGE, SKILLS and/or ABILITIES
• Ability to maintain accurate records and files;
• Demonstrates good communication and customer service skills.
Ability to read, analyze and interpret general business directives, technical procedures or governmental regulations. Ability to effectively present information and respond to questions from groups, custodian and general public.
Ability to work mathematical concepts and to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Indiana Driver’s License if City vehicle is used.
• CPR and First Aid certificates
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands, to finger, handle or feel; reach with hand and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision and ability to focus.
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise levels in the work environment are usually moderate.
Applications may be submitted on-line at www.cityoffortwayne.org or using the City of Fort Wayne Human Resources Department computer kiosks located at Citizen’s Square, 1st Floor, 200 E. Berry Street, Fort Wayne IN between the hours of 8:00 a.m. – 4:00 p.m.