City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the Manager of Meter Reading, incumbent collects meter readings from AMR and non-AMR meters and from residential and commercial accounts. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with City and department policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

Information/Communication

• Reports observed problems and unauthorized use of service;
• Handles customer contacts efficiently and courteously with tact and diplomacy and reports customer inquiries and complaints to supervisor;
• Reports back with supervisor any issues;

OPERATIONS

• Reads meters in accordance with daily schedules;
• Makes special reads, appointment reads, missed meter reads, skip reads, re-reads, and reads on new and closed accounts;
• Maintains a neat and personable appearance;
• Operates safely and efficiently any Utility owned vehicles and equipment, including computerized meter reading equipment and hand-held devices;
• Performs routine repetitive tasks successfully on a daily basis;
• Follows instructions and regulations on meter reading duties;
• Performs duties in accordance with departmental rules and regulations;
• Opens, works, adds notes, and closes orders in CIS Mobile;
• Working knowledge of computer equipment, hardware, software of both Sensus and Itron;

DIAGNOSTIC/PREVENTATIVE MAINTENANCE

• Performs general maintenance on department vehicles and equipment;

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to use Apple based iPad.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Maintains a valid Indiana Driver’s License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds, anything over 50 pounds will be with assistance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually loud.