City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the  Supervisor-Clubhouse, incumbent assumes the duties of the  Supervisor-Clubhouse in his/her absence, assists the Manager – Golf Course Programs and Events at all times, interacts with the public, assumes cashier starter role when needed, assists in training the cashier starter and organizes and writes reports as needed.  The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

• Receives and documents inventory;
• Counts and deposits daily receipts;
• Writes daily reports;
• Deposits daily receipts;
• Opens and closes pro shop;
• Answers phone with correct information;
• Supervises one to six cashier starters;
• Meets and greets the public;
• Assists in ordering and receiving food;
• Sells food and golf-related merchandise;
• Replaces Supervisor-Clubhouse in his/her absence and assists Manager with programs and as needed;
• Assists in scheduling leagues and outings;
• Organizes and completes league board;
• Assists in training cashier starters as needed.

MARGINAL FUNCTIONS

• Picks driving range;
• Assists with cart maintenance as needed;
• Serves alcohol in accordance with federal, state, and local regulations.
• Performs other duties as required
• Performs other duties as required.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management.  If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor.  Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved. 

SUPERVISORY RESPONSIBILITIES

Incumbent performs routine supervision to one to  six cashier starters.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Any combination of education/experience equivalent to a high school diploma or GED;
• Six months experience in golf shop operations;

OTHER KNOWLEDGE, SKILLS and/or ABILITIES

• Knowledge of golf;
• Ability have good math skills in order to make change;
• Ability to operate cash register;
• Ability to understand security systems;
• Ability to communicate with the public with good grammar;
• Communicates effectively both orally and in written form.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract, multiply and divide with 10’s and 100’s.  Ability to perform these operations using money, weights and measures, volume and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Indiana Driver's License if City vehicle is used;
• Obtains and maintains an Alcohol serving Permit if over 21 years of age.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent normally stands, walks or lifts light objects requiring greater than normal physical abilities such as visual or hearing acuity.  Work requires some contact with changing weather conditions, some lifting or moderate labor involved. The employee must occasionally lift and/or move up to 20 lbs.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.