Customer Support 

City Utilties bills are available in large print or Braille for persons with a visual impairment.  Ask for these or other accommodations from Customer Support.

City Utilities has two kiosks where payments can be made. Our outside kiosk is available 24 hours a day, seven days a week, and is located on the exterior wall of Citizens Square, 200 E. Berry Street. The second kiosk is inside Citizens square and is available during business hours. Payments made to both kiosks are applied to your account in real-time. 

Contact Us

  • Hours: call-in customers Monday through Friday from 7:30 AM until 5:30 PM.
  • By Phone: Call Customer Support at 260-427-1234.  English and Spanish speaking representatives are available.
  • The wait time to reach Customer Support may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 AM or after 5:00 PM Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.

Services Available from Customer Support

  • Start or terminate water and/or sewer service
    • To begin new water service with Fort Wayne City Utilities, please call Customer Support at 260-427-1234 or sign up on-line
    • Service turn-ons are completed as appointments are available.

  • Bill payment agreements/arrangements
  • Utility account information