City Utilities has two kiosks where payments can be made. Our outside kiosk is available 24 hours a day, seven days a week, and is located on the exterior wall of Citizens Square, 200 E. Berry Street. The second kiosk is inside Citizens square and is available during business hours. Payments made to both kiosks are applied to your account in real-time.
- Hours: call-in customers Monday through Friday from 7:30 AM until 5:30 PM.
- By Phone: Call Customer Support at 260-427-1234. English and Spanish speaking representatives are available.
- The wait time to reach Customer Support may be shorter during off-peak times. For quicker service, please call between 7:30 and 8:00 AM or after 5:00 PM Also, Mondays, especially Mondays after long holiday weekends, are extremely busy.
Services Available from Customer Support
Start or terminate water and/or sewer service
- To begin new water service with Fort Wayne City Utilities, please call Customer Support at 260-427-1234 or sign up on-line.
Service turn-ons are completed as appointments are available.
Bill payment agreements/arrangements
Utility account information