City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the Administrative Sergeant of the Detective Bureau, the incumbent operates a two-way police base station to monitor status and/or dispatch Detective Bureau Personnel, operates several complex Windows based computer programs, answers incoming telephone calls, assists and/or directs citizen inquiries on case status, maintains logs, file reports, and assists citizens visiting the Detective Bureau. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

Operations

• Issues the necessary equipment to the Detective Bureau Personnel assigned to preliminary investigations for that day;
• Operates a complex Computer Aided Dispatch system;
• Operates Law Enforcement and I.D.A.C.S. computer systems to process computerized information and disseminate to proper units;

Document Management, Processing & Analysis

• Performs computer inquiries to determine case status, officer assigned, and/or assisting with citizen inquiries and directing those inquiries to appropriate personnel;
• Performs computer data entry into a Windows based spreadsheet for the purpose of tracking Division assigned vehicles;

Information & Communication

• Operates two-way police radio base station to communicate with Detective Bureau personnel and other police personnel as necessary;
• Maintains contact with and/or monitors location of all Detective Bureau personnel;
• Dispatches Detective Bureau Personnel to preliminary investigations;
• Performs notifications as necessary to certain incidents. Notifications may include but are not limited to: Detective Bureau Command Staff, Crime Scene Management, P.I.O., F.B.I., Prosecutor's Staff, and Coroner's Investigator;
• Assists citizens visiting the Detective Bureau;
• Answers incoming telephone calls, transferring calls to appropriate personnel/division, taking messages, or in case of calls for the Operations Division, obtains proper information and enters the same into the Computer Aided Dispatch system;
• Monitors incoming faxes and routes them to the appropriate personnel;
• Routes typed cases to appropriate personnel;
• Ability to clearly enunciate all radio and telephone messages.

MARGINAL FUNCTIONS

Performs other duties as required.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

Incumbent does not supervise any staff in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent and a minimum of five (5) years experience in law enforcement or public safety areas is preferred;
• Thorough knowledge of police department rules and regulations;
• Knowledge of techniques and regulations of operating highly sensitive radio transmitting and receiving equipment for public safety communications;
• Knowledge of proper procedure for receipt of calls and dispatch of police units;
• Extensive knowledge of geographic areas and streets of the city and surrounding areas;
• Knowledge of the procedures of the Fort Wayne Police Department and other city departments to be able to assist with citizen calls and/or inquiries;
• Knowledge of the channels of authority, names, ranks, and unit numbers within the Fort Wayne Police Department;
• Knowledge of the criminal system.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to meet and deal with the public in a courteously and effective manner. Incumbent has contact with supervisor, other police personnel and the general public. These contacts involve providing service and exchanging information as necessary. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Performs bookkeeping related to Vehicle and Title Inspections.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Incumbent makes choices and takes action on a variety of moderately complex, relatively standardized assignments. Work will be reviewed for accuracy and quality upon completion.

OTHER SKILLS AND ABILITIES

• Ability to clearly enunciate all radio and telephone messages;
• Ability to communicate effectively and make split-second decisions in high stress life and death situations;
• Ability to be computer literate, for the purpose of performing computer inquiries, searches, and inputting data into a Windows based spreadsheet;
• Ability to proficiently monitor and document the location of all Detective Bureau Personnel;
• Ability to meet and deal courteously with the public, in person and over the telephone;
• Ability to operate a complex Computer Aided Dispatch System for the purpose of documenting Detective Bureau personnel status and dispatches;
• Ability to operate a multi-line telephone system;
• Ability to pass a local, state, and federal records check due to the accessibility to confidential and legally protected records on all citizens;
• Ability to become I.D.A.C.S./N.C.I.C. certified within six (6) months;
• Ability to spell accurately;
• Ability to type accurately;
• Ability to establish and maintain an effective working relationship with staff members, other public safety agencies, and the general public.

CERTIFICATES, LICENSES, REGISTRATIONS

IDACA Clearance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit in a restricted position for several hours while performing computer work. Use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent must be able to work independently in the absence of specific instructions. The noise level in the work environment is usually moderate.