City of Fort Wayne

Violations Bureau Specialist

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Job Code: 2023192
Posted On: Thursday, 18th May 2023
Category: Regular Full Time
Department: City Clerk's Office
Shift: 8:00 am to 5:00 pm, may vary depending on need.
Location: Fort Wayne, IN
200 E. Berry Street
Pay Rate: $25.0034 per hour

Job Description:


Working under the general supervision of the City Clerk and Office Supervisor the incumbent performs a variety of office duties and performs other duties as required. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

  • Answers and directs phone calls in reference to parking ticket complaints, meter checks, etc.;
  • Greets people at the front counter, directing to the proper office, and other miscellaneous information;
  • Collects payments for parking violations at the front counter;
  • Counts, separates, and files all tickets;
  • Enters information from tickets into computer;
  • Distributes parking ticket books to police department and enters into computer;
  • Balances cash drawer with tickets and receipts each day;
  • Keeps ticket books and receipts in order and available;
  • Gives out general information and answers questions about tickets, building information, etc.;
  • Sends out letters for Smoke Detectors Ordinance Violations;
  • Picks up, sorts and delivers in-coming departmental mail;
  • Prepares daily bank deposits on a daily rotating basis;
  • Processes mail payments on a daily rotating basis;
  • Assists with the Deferral Program and notarize paperwork;
  • Data enters ordinance violations issued by other City Departments;
  • Reports meter checks to 311;
  • Generates letters for overpayments/shortages;
  • Communicates effectively both orally and in writing;
  • Working with Right of Way on Accela Barricade permits and posting calendar;
  • Receipting meter collections;
  • Processing false alarms through Spillman and billing them;
  • Preparing cases and payment agreements for collections;
  • Court Administrator backup;
  • Preparing past due and final notices for billing;
  • Runs suspensions of license plates through BMV;
  • Prepares parking appeals for review along with maintaining the documents and sending out notifications of appeal decisions;
  • Research new addresses for returned mail;
  • Process and send unpaid citations to collection agency as needed.


The incumbent is responsible for managing their performance in accordance with this job description and the performance expectations provided to them by management.  If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor.  Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved. 



This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school diploma or general education degree (GED) supplemented by courses in typing; or one to three months related experience and/or training; or equivalent combination of education and experience.


Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


Indiana driver’s license if City vehicle is used.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Apply Online

All applications for currently posted positions will be submitted on line at Applicants must be 18 years of age or older. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

(Those individuals who accept employment with the City and live outside one of the six contiguous Indiana counties that border Allen County (DeKalb, Whitley, Noble, Huntington, Wells, and Adams) will have six (6) months from their start date to become residents of either Allen County or one of the six counties listed above. Policy and Procedure Number 204 Page: 1 of 1).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran's status, national origin, or sexual orientation. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

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