City of Fort Wayne

Job Description:

SUMMARY

Working under the direction of the Headwaters Ice Rink Lead –the incumbent will provide a high quality and safe ice-skating environment for the customer and the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

Incumbent must be at least 16 years old to perform the following job duties:

• Collects user fees for admission to Ice Arena as required;
• Answers and directs calls to appropriate person;
• Assists public and guests as necessary;
• Assists with various programs and skate sessions as needed;
• Monitors use of building and groups when needed;
• Enforce facility rules in a professional manner;
• Passes out general information forms;
• Resolves guest problems as necessary;
• Work food vending/concessions stands areas;
• Perform light cleaning duties
• Provides high quality customer service to program and event participants, and the general public;
• Assists with determining and securing resources needed including facilities, staff, equipment, supplies, instructors, etc.;
• Monitors, supervises, and evaluates activities, as well as instructs volunteers, and any subordinate staff;
• Prepares and submits reports as needed;
• Enforces Parks and Recreation Department rules, and adheres to Fort Wayne Parks and Recreation, City of Fort Wayne policies and procedures;
• Assist with training of volunteers or staff as required;
• Maintains accurate inventory of supplies and equipment;
• Minimizes waste in concession operations;
• Handles monies in accordance with City of Fort Wayne and Fort Wayne Parks and Recreation policies and procedures;
• Deposits monies in accordance with Parks and Recreation policies and procedures;
• Communicates in a professional manner with staff, volunteers, employees, participants, and the general public;
• Assists with determining and securing resources needed including facilities, staff, equipment, supplies, instructors, etc.;
• Hands out rental skates as assigned;

In addition to the above duties, the incumbent must be at least 18 years old to perform the following job duties:

• Opens, closes and secures facility;
• Ability to sharpen rental skates as assigned;
• Drives a Zamboni or ability to learn how to drive a Zamboni in a safe manner and within a limited amount of time;
• Resurfaces ice as required;

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management.  If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor.  Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved. 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• One to three months related experience and/or training; or equivalent combination of education and experience.
• Effective communication skills, both oral and written;

CERTIFICATES, LICENSES, REGISTRATIONS- Required for Continued Employment

• Valid Indiana Driver’s License if driving a City Vehicle;
• Certified in First Aid and CPR by the American Heart Association within two weeks of employment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.