Job Description:

SUMMARY

Working under the direction of the Manager, the incumbent will provide a high quality and safe ice-skating environment for the customer and the public.  The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

• Opens, closes, and secures facility;
• Performs light cleaning duties;
• Drives a Zamboni or ability to learn how to drive a Zamboni in a limited amount of time;
• Identifies and reports operations related issues and customer requests;
• Assists Operations Supervisor with scheduling and implementing ice maintenance and mechanical equipment maintenance programs;
• Assists with facility preparation, including laying ice, ice surface maintenance, etc.;
• Identifies and reports needed building repairs and follows in-house work order procedure;
• Monitors compressor room mechanical systems, including cooling tower, filters, pumps, fluid levels and equipment operation and cleanliness;
• Assists with the raining new staff in the operation of Ice Maintenance equipment, mechanical equipment monitoring and cleaning procedures and other maintenance procedures as needed;
• Collects user fees for admission to Ice Arena as required;
• Resurfaces ice as scheduled;
• Assists public and guests as necessary;
• Supervises use of building and groups when needed;
• Assists with food vending/concessions stands as needed;
• Provides high quality customer service to program and event participants, and the general public;
• Enforces Parks and Recreation Department rules, and adheres to Fort Wayne Parks and Recreation, City of Fort Wayne policies and procedures;
• Assists with the supervision and training of volunteers or staff as required;
• Maintains inventory of supplies and equipment;
• Deposits monies in accordance with Parks and Recreation policies and procedures;
• Communicates in a professional manner with staff, volunteers, employees, participants, and the general public;
• Hands out rental skates as assigned;
• Ability to sharpen rental skates as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management.  If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent’s responsibility to refer to their job description and ask for clarification from their supervisor.  Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved. 

SUPERVISORY RESPONSIBILITIES

Assists with supervision of instructors and volunteers. 

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER KNOWLEDGE, SKILLS and/or ABILITIES:

• Ability to drive a Zamboni or ability to learn how to drive a Zamboni in a limited amount of time;
• Effective communication skills, both oral and written;

CERTIFICATES, LICENSES, REGISTRATIONS- Required for Continued Employment

• Valid Indiana Driver’s License;
• Certified in First Aid and CPR by the American Heart Association within two weeks of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.