311 is for non-emergency calls like downed tree limbs and high water. Call 911 for emergency situations including downed power lines.
Two shelters are open for residents without power.
- Allen County War Memorial Coliseum at 4000 Parnell Avenue
- South Side High School at 3601 South Calhoun Street
Residents without power should let their water run the diameter of a pencil in all faucets and leave cabinet doors open to allow air from the house to reach the pipes. The air in the house is still warmer than the air hitting the outside wall.