Call for service made easier for AT&T customers
Calling Fort Wayne's 311, “One Call to City Hall”, just got easier for AT&T cellular phone customers. The company is now offering customers the opportunity to use their cell phone to call the three digit 311 number for easy access to non-emergency City services. The calls can be made from anywhere in Allen County.
AT&T joins other providers already offering cellular service to 311, including Comcast, Verizon, Vonage, Sprint and Centennial.
“Fort Wayne's 311 Call Center has become an indispensable resource for citizens and City government alike. The more familiar our residents become with the service, the more they use it to reach City departments. I am glad we can now offer the convenience of 3-digit dialing AT&T's wireless customers," said Mayor Tom Henry.
311, “One Call to City Hall”, gives citizens quick and easy access to non-emergency City services. The system tracks the call from beginning to end and has the ability to provide a tracking number to callers so that they can check back on the status of their inquiry.
Fort Wayne was the first City in the state to implement the 311 system, launching the system in January of 2007. Citizen use of 311 continues to grow. From sign-on in 2007 through August of this year, a total of 324,493 calls have come in to 311. More than 700 calls a day come to 311.
Growth has also come in the services offered by 311. When the system began in 2007 it took calls for 7 Fort Wayne city departments but today 18 departments are part of 311. The departments include: Right of Way, Solid Waste, Street Department, Street Lighting, Sign Shop, Signal Shop, Neighborhood Code, Parking Control, Property Management, Water Maintenance, Sewer Maintenance, Animal Care and Control, Filtration Plant, Waste Water Plant, Purchasing Department, Parks Department, Fire Administration, and Fire Prevention.
311, “One Call to City Hall”, operates from 7:30pm-5:30pm Monday through Friday. After hours callers can use the prompt system to reach sewer and water maintenance. 311 can also be reached by calling 427-8311.
Citizens having emergencies should call 911.